Last updated: June 2026
These terms govern your use of the FieldLink platform and website. By creating an account or using FieldLink, you agree to these terms. If you don't agree, please don't use the service.
When you create an account, you agree to:
You must be at least 18 years old and have the authority to enter into these terms on behalf of yourself or your business.
FieldLink provides job management, quoting, invoicing, scheduling, supplier ordering, and related tools for construction and field service businesses. We grant you a non-exclusive, non-transferable right to use the Service in accordance with these terms for the duration of your subscription.
FieldLink uses a pay-as-you-go pricing model:
All prices are in GBP and exclusive of VAT unless stated otherwise. We may change our pricing with 30 days' written notice. Changes will not apply to credit already purchased.
You retain ownership of all Content you create or upload to FieldLink. We do not claim any intellectual property rights over your Content. By using the Service, you grant us a limited licence to store, process, and display your Content solely to provide the Service to you.
You are responsible for ensuring your Content does not violate any laws or third-party rights. We reserve the right to remove Content that violates these terms.
FieldLink includes AI-powered features such as quote description generation. These features are provided as an assistive tool. You are responsible for reviewing and approving all AI-generated content before sending it to your customers. We do not guarantee the accuracy of AI-generated output.
Your business data and Content are not used to train AI models. AI inputs are processed solely to generate output for your use within the Service.
You agree not to:
We aim to keep FieldLink available 24/7 but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect availability. We will give reasonable notice of planned downtime where possible.
We provide support via email at support@field-link.co.uk during UK business hours (Monday–Friday, 9am–5pm).
We take data protection seriously. Our processing of your personal data is governed by our Privacy Policy, which forms part of these terms. We comply with UK GDPR and the Data Protection Act 2018.
The FieldLink name, logo, software, design, and documentation are owned by FieldLink Ltd and protected by intellectual property laws. These terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.
FieldLink integrates with third-party services (e.g. Xero, QuickBooks, supplier platforms). Your use of those services is governed by their own terms. We are not responsible for the availability, accuracy, or performance of third-party services. When you connect integrations, you authorise FieldLink to exchange data with those services on your behalf.
To the maximum extent permitted by law, FieldLink's total liability to you for any claims arising from or related to the Service is limited to the amount you have paid us in the 12 months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if we have been advised of the possibility of such damages.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
You agree to indemnify and hold FieldLink harmless from any claims, losses, or damages (including legal fees) arising from your use of the Service, your Content, or your breach of these terms.
You can close your account at any time from your account settings or by emailing us.
We may suspend or terminate your account if you:
On termination, you may request an export of your Content within 30 days. After that period, we may delete your data in accordance with our Privacy Policy.
We may update these terms from time to time. If we make material changes, we will notify you by email or through a prominent notice in the Service at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.
If you have any questions about these terms, contact us at legal@field-link.co.uk.